Delivery Policy

Introduction

We are delighted to bring the fiesta to your doorstep with our delicious taco fest boxes. Our delivery policy ensures a seamless experience for our valued customers. Please read the following information carefully.

1. Delivery Areas

Cantina Fiesta currently delivers within the United Kingdom. We strive to expand our delivery zones regularly, so please check our website for the latest updates on our delivery areas.

2. Order Processing

Order Placement: Orders can be placed through our website. Please ensure all delivery details are accurate to avoid any delays. Orders must be placed by 4pm on a Wednesday for dispatch on Thursday.

Order Confirmation: Once your order is placed, you will receive a confirmation email with the order details and estimated delivery time.

3. Delivery Schedule

We will deliver your feast box on a Friday, so that you have the freshest ingredients for your fiesta that weekend. We deliver our boxes by a variety of courier companies. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.

Safe Place Instructions: When choosing the safe place instruction 'Leave with concierge', it is your responsibility to ensure that your concierge accepts food deliveries. If a delivery is turned away due to the nature of your package, you will not be eligible for a refund or re-delivery.

4. Delivery Fees

We offer FREE DELIVERY on all our boxes so the price you see on the page is the price you pay!

5. Packaging

Our taco fest boxes are carefully packaged to ensure you receive the freshest ingredients and prevent damage during transit. We use eco-friendly packaging materials whenever possible.

6. Delivery Process

Contactless Delivery: For your safety and convenience, we offer contactless delivery. Our delivery personnel will leave your order at your doorstep and notify you via phone or text message.

Order Tracking: You can track your order through the delivery company's website. Full delivery tracking information will be emailed to you.

7. Delivery Issues

Incorrect Orders: If you receive an incorrect order, please contact our customer service within 24 hours. We will arrange for a replacement or refund as necessary.

Late Deliveries: While we strive to deliver on time, unforeseen circumstances may cause delays. We will keep you informed and work to resolve any issues promptly.

8. Customer Support

Our customer service team is available to assist you with any questions or concerns. Please contact us via email at hello@cantinafiesta.com.

Thank you for choosing Cantina Fiesta! We look forward to delivering a delicious fiesta experience to your door.

Cantina Fiesta reserves the right to update this delivery policy as needed. Please refer to our website for the most current information.