Refund Policy
Introduction
We work our socks off to provide a seamless and enjoyable food delivery experience to all our customers. However, we understand that there might be occasions when things don’t go as planned. This Refund Policy outlines the terms and conditions under which refunds can be requested and processed.
Eligibility for Refunds
Refunds will be considered under the following circumstances:
Incorrect Order: If the items delivered do not match your order (wrong dish, missing items, etc.).
Poor Quality: If the food is found to be spoiled, contaminated, or otherwise unfit for consumption.
Delivery Issues: If the order arrives significantly late (beyond the estimated delivery time window) without prior notification. We are unable to offer a refund/replacement for orders received the day after your chosen delivery date as this is in line with our Shipping Policy. Exceptions are if the food is damaged in some way, but be aware that proof will be required.
Non-Delivery: If the order is confirmed but never delivered.
Refund Request Process
To request a refund, you need to submit your refund request within 24 hours of delivery.
Required Information: To be eligible for a refund/replacement, we need a description of the issue as well as a photo of the problem and the packing slip included in your order.
Proof Requirement: We are unable to offer a refund/replacement without proof of the issue.
Please contact us at hello@cantinafiesta.com with the required information, and we will be happy to help you further.